FAQ

In the first instance, if a student or staff member contacts EEQA to make a complaint, they will be asked to resolve the matter according to the institution’s complaints procedure.

If the complainant has followed the procedure and the matter is not dealt with satisfactorily, they may contact EEQA for assistance:

The student/staff member must provide evidence that: they have a valid complaint or grievance; show that they have followed/or tried to comply with the complaints procedure.

If the evidence supplied requires further investigation, EEQA will contact the institution directly to try and resolve the matter.

EEQA's involvement is to ensure the institution is complying with its own internal procedures and upholding our standards. In an extreme or serious situation, the EEQA Accreditation Committee may become involved, and accreditation withdrawn.

More information is in the EEQA Handbook.